Service Department News

  • Yard Waste CollectionMarch 12, 2014

    Yard waste pick up will begin April 1st and ends November 29th for the 2014 season. Grass, leaves, twigs can be placed in biodegradable paper bags or in open garbage cans (no lids).  Yard waste will not be collected if in plastic bags. Branches are not …

  • Sanitary Sewer Backup Reduction Grant ProgramSeptember 25, 2013

    The City of Willoughby has initiated a program for certain owners of single and two family homes, who may be eligible to receive a financial grant, for improvements to aid in the reduction of risk of a sanitary sewer backup. Eligibility details and a g …

Quick Help: Your Local Utilities

First Energy

Call to report an outage or downed power lines: 1-888-LIGHTSS (1-888-544-4877)

Report Power Outage
Report Streetlight Problem
Storm Information
Power Outage Map

Dominion East Ohio

If you smell gas, call Dominion 24 hours a day, every day:
1 (877) 542-2630

Dominion East Ohio Gas
Natural Gas Safety

Lake County Division of Water

Lake County Dept. of Utilities (440) 918-2070
After Hours Emergency Service (440) 918-3420

LCDU Water Division
LCDU FAQs

NOPEC

NOPEC is an organization of local governments in northeast Ohio that work cooperatively to provide a competitive environment for energy cost savings for individual customers.
More information here

AT&T
Landline Support: (800) 246-8464
DSL and U-verse Internet & TV Support: (800) 288-2020

Troubleshoot & Resolve Tool
Orders & Repairs

Time Warner Cable
(855) 821-7018
Local Payment Center and Equipment Exchange is at 8000 Plaza Blvd., Mentor

Time Warner Cable Support

Service Department Services


The foundation of every community is the quality of its infrastructure. The Willoughby Service Department maintains nearly 90 miles of storm sewer lines and 91 miles of sanitary sewer lines and a sewage treatment plant which processes an average influent flow of 7 million gallons a day. More than 86 center lane miles of asphalt and concrete roads are maintained and 44 signalized intersections carefully synchronized. Without proper infrastructure maintenance, emergency medical personnel would have difficulty arriving quickly to help the needy; safety forces could experience response delays; travel would be hindered for motorists . . . the list could be endless.

Aside from maintaining roads, storm sewers and sanitary sewers, the Service Department maintains more than 150 pieces of city equipment ranging from snow plows to emergency medical vehicles, coordinates and oversees the weekly solid waste collection, maintains two cemeteries, numerous city buildings, coordinates the annual leaf collection, assists in street tree maintenance of more than 20,000 trees, is involved in many city aesthetic enhancement programs and routinely performs street sweeping.