City Hall Currently Closed to Public

Based on guidance from the Lake County General Health District, effective 4:30pm on Wednesday, November 25th, Willoughby City Hall will close to the general public due to Covid-19 precautions until further notice. Although the public will not be able to access City Hall, our staff will maintain normal operating hours and conducting business via phone and email. Below is an overview of how to access city services during this time:

Permit Applications and Plan Reviews – Building Department
The Building Department will continue to accept permit applications, plan reviews, etc. through electronic means. Submissions should be formatted in the most common document types (Word, .PDF, etc.).  Building Department staff will work with applicants by phone or email to process payments either by credit card or check. Inspectors/Plan Reviewers will communicate directly with the applicant(s) if there are any questions or concerns regarding the submission of construction documents.

There may be times when electronic communication is not possible. In those situations, please call to schedule an appointment. These appointments will be based on degree of necessity as determined by the Chief Building Official.

Email addresses for submittals:

Plans/Permit Applications: emartin@willoughbyohio.com

Boards/Commissions: vgrinstead@willoughbhyohio.com

Building Dept. phone: (440) 953-4118

Water Bills
Payments for water bills can be placed in the drop box located outside of City Hall. Checks or money order only. Please include account number on check or remittance stub.

Programs – Parks & Recreation
The Parks and Recreation Department are accepting registrations for special programs and online at willoughbyohio.activityreg.com or by phone at 440.953.4200.

Solicitor Permits
Appointments are required to request a solicitor permit. Click here for more information.

Questions
For questions regarding a specific department, please see the directory below or visit https://www.egovlink.com/willoughby-oh/action.asp to send an email.

City Hall Main Number440-951-2800
Building Department440-953-4118
Service Department440-953-4111
Parks and Recreation440-953-4200
Senior Center440-951-2832
Finance440-953-4102
Buildings and Grounds440-953-4195
Boards and Commissions Secretary440-953-4334
Clerk of Council440-953-4121
Law Department440-953-4129
Community Development440-953-4191
Communications440-593-4190
Mayor’s Office440-953-4124

We appreciate your cooperation and patience during this time. Updates will be posted on our website and the City’s Facebook Page. Stay safe.