City Hall Closed Beginning March 18th

Effective Wednesday, March 18th, Willoughby City Hall will be closed to the public in accordance with Governor DeWine’s orders to minimize community spread of the Coronavirus (COVID-19). Our goal is to maintain quality and timely services to the best of our ability during this unprecedented public health event. In doing so, we must also provide a safe working environment for our employees and visitors while adhering to the various public health protocols currently in place. Below is an overview of how to access City services during this time:

Permit Applications and Plan Reviews – Building Department

The Building Department will continue to accept permit applications, plan reviews, etc. through electronic means. Submissions should be formatted in the most common document types (Word, .PDF, etc.).  Building Department staff will work with applicants by phone or email to process payments either by credit card or check. Inspectors/Plan Reviewers will communicate directly with the applicant(s) if there are any questions or concerns regarding the submission of construction documents.

There may be times when electronic communication is not possible. In those situations, please call to schedule an appointment. These appointments will be based on degree of necessity as determined by the Chief Building Official.

Email addresses for submittals:

Plans/Permit Applications: emartin@willoughbyohio.com

Boards/Commissions: vgrinstead@willoughbhyohio.com

Building Dept. phone: (440) 953-4118

Water Bills

Payments for water bills can be placed in the drop box located outside of City Hall. Checks or money order only.

Programs, Swim Passes, Summer Camp – Parks & Recreation

The Parks and Recreation Department are accepting registrations for spring/summer programs online at willoughbyohio.activityreg.com or by phone at 440.953.4200. Summer camp registration forms can be found on the Parks & Recreation page through www.willoughbyohio.com or request them to be sent via email by contacting summercamp@willoughbyohio.com. Completed forms can be emailed or placed in the drop box outside of City Hall.

Seasonal Applications

Applications for seasonal employment (for all departments), can be emailed to parksandrec@willoughbyohio.com or place in the drop box outside of City Hall.

Questions, Concerns, Service Passes

For questions regarding a specific department, please see the directory below or visit https://www.egovlink.com/willoughby-oh/action.asp to send an email.

City Hall Main Number440-951-2800
Building Department440-953-4118
Service Department440-953-4111
Parks and Recreation440-953-4200
Senior Center440-951-2832
Finance440-953-4102
Buildings and Grounds440-953-4195
Boards and Commissions Secretary440-953-4334
Clerk of Council440-953-4121
Law Department440-953-4129
Community Development440-953-4191
Mayor’s Office440-953-4190

We  appreciate your cooperation and patience during this time. Updates will be posted on our website and the City’s Facebook Page.