The foundation of every community is the quality of its infrastructure. The Willoughby Service Department maintains nearly 90 miles of storm sewer lines, 91 miles of sanitary sewer lines and a sewage treatment plant which processes an average influent flow of 7 million gallons a day. More than 86 center lane miles of asphalt and concrete roads are maintained and 44 signalized intersections carefully synchronized.

Additional responsibilities include maintaining more than 150 pieces of equipment ranging from snow plows to emergency medical vehicles, coordinates and oversees the weekly solid waste collection, maintains two cemeteries and numerous city buildings, coordinates the annual leaf collection, assists in street tree maintenance of more than 20,000 trees.