To report a pothole, call (440) 953-4111 or complete the Pothole Repair Form.

Road Projects

Call Willoughby’s City Engineer at (440) 530-2330 or the Willoughby Service Department at (440) 953-4111 for information regarding road construction.

Snow Removal

All major arterial and sloped streets are salted when snow and ice are less than two inches deep. All city streets are plowed when snow is deeper than two inches. If more than three inches of snow fall, a state of emergency automatically goes into effect. Cars parked on streets must be moved during this time or risk being towed.


To report streetlights outage call 800-589-3101 or use the reporting tool on FirstEnergy’s website.

Street Sweeping

Major thoroughfares are swept weekly weather permitting. All residential streets with curbs are swept approximately five times per year.


Call (440) 953-4111 to discuss any Willoughby pedestrian, traffic congestion or traffic signal operation concerns.