Notice of Cyber Incident
City of Willoughby (“City”), is providing the below notice to inform you about an a recent cyber incident, our response, and steps you can take to help protect your information, should you feel it appropriate to do so.
What Happened: On June 8, 2025, we became aware of potential unauthorized access to certain City systems. Once identified, we took steps to isolate and secure our network and engaged third-party specialists to assist in the containment of the activity and investigate the nature and scope of the activity. Although the investigation could not confirm that any data was potentially copied from our network, we are providing this notice out of an abundance of caution.
What Information Was Involved: The information at risk may include your name, Social Security number, driver’s license number, and bank account number, if you provided such information to the City. Importantly, the data at risk is internal City data only and did NOT include any residents’ data.
What We Are Doing: Upon learning of this incident, we immediately took steps to secure the network environment and undertook a thorough investigation. We have also implemented additional technical safeguards to further enhance the security of information in our possession and to prevent similar incidents from happening in the future. Additionally, we are offering you 12-months of complimentary credit monitoring and identity protection services.
What You Can Do: If you believe this notice is applicable to you, we recommend that you remain vigilant against incidents of identity theft and fraud by reviewing your credit reports and account statements for suspicious activity and to detect errors. If you discover any suspicious or unusual activity on your accounts, please promptly contact the financial institution or company. We have provided additional information below, which contains more information regarding steps you can take to help protect yourself against fraud and identity theft, including enrolling in the complimentary credit monitoring and identity protection services we are offering.
For More Information: If you have any questions, please reach out to our dedicated assistance line at 1-833-380-4395, between the hours of 8:00 a.m. and 8:00 p.m. Eastern Time, Monday through Friday, excluding holidays.